Return Policy

Reflection/Return Period

There may be times when you want to return an order. Perhaps because the product isn't to your liking, or there may be another reason you wouldn't want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without providing a reason.

After cancelling, you have another 14 days to send your product back. You will then be refunded the full order amount including shipping costs. The only costs to be paid by you are those for returning the product from your home to the online store. These costs amount to approximately €7.25 per package; please consult your carrier's website for exact rates. If you exercise your right of withdrawal, the product should be returned to the entrepreneur with all supplied accessories and – where reasonably possible – in its original condition and packaging.

To exercise this right, you can contact us at info@dermadreamshop.com. We will then refund the due amount within 14 days after registration of your return, provided the product has been received back in good condition.

If the product is damaged, or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure it is well-packaged when returning.

Want to Exchange a Product?

Do you want to exchange your product? That's no problem at all. You can contact us at info@dermadreamshop.com. However, you bear the costs of returning the product yourself.

I've provided the wrong delivery address!

Accidentally given the wrong delivery address? Please contact us as soon as possible. We will try to modify the order for you.